Ticketing FAQ

Ticketing FAQ

How to book sessions with your Weekend Pass or Day Pass

How our passes work

In order to book any of the sessions included in our Main Program, held 1 & 2 June at Ocean Beach SLSC and Umina Beach SLSC, you need to first buy a Pass. It could be a Weekend Pass, a Saturday June 1 Day Pass, or a Sunday June 2 Day Pass.

  • Weekend Passes enable you to attend your selection of eight (8) sessions across the two days;
  • A Saturday June 1 Day Pass enables you to attend four (4) sessions on the Saturday; and
  • A Sunday June 2 Day Pass enables you to attend four (4) sessions on the Sunday.

Buying a pass

Once you have selected your pass, you will be given the choice to either check out as a guest, or create an account. Either option is fine, but you may find it simpler down the track to create an account.

If you choose to create an account, make a note of your username (your email address) and your password.

You can access your account at any time here: tickets.wordsonthewaves.com.au/Account/Login

I’ve bought my pass. Now what?

Once you have bought your pass, you will be given a Pass Number.

Your Pass Number will show up on the screen on completion of purchase, and it will also be emailed to you with your receipt. Make sure to save this email for future reference.

You can now use your Pass Number to book your sessions (hooray!).

Booking your sessions using your Pass Number

First, browse the Day Pass program and choose which sessions you would like to attend. Our Day Pass program sessions are here:
Then, proceed to redeeming your Pass by selecting each session you want, via the process below:

If you are logged in to your account
1. You just need to select 1 ticket on your pass number and click Add to Cart.
2. A confirmation box appears showing you added to cart.
3. Click Close, and then choose your next session, clicking Add to Cart after each one.

If you are NOT logged in to your account
You can enter the Pass Number in the code box under the session you wish to attend, and then choose the ticket to add to cart (but it is easier just to log in to your account here: Account Login).

Move down the page and select your preferred session for each time slot.

If you have a Weekend Pass, we recommend starting on the Saturday page and then hitting the button down the bottom of the page to select your Sunday sessions.

Restrictions

You can’t choose sessions that are taking place at the same time.  If you do, you’ll get an error saying you can’t have something because something else is in your cart.  If you do, view your cart, and remove the item that needs to be removed.

Complete checkout

Once you select all your sessions and you are sure you’re correct, complete the checkout process so you get a booking number – you do not need to pay anything unless you are adding more paid tickets to your cart.

Did you checkout with less than all eight (8) sessions?

Have no fear! You can log into your account at any time, add more sessions, and even swap sessions if you have changed your mind.

What if I want to change my session choice?

You can change your sessions any time before 22 May, provided the session still has tickets available.  Simply log into your account to get started.

I haven’t got a Pass yet. How do I purchase?

You can purchase your Weekend Pass or Day Pass on our Buy Tickets page.

Why is it different this year?

We have moved to trusted ticketing platform Ferve Tickets, so if you’ve bought with us before, this ticketing process will look a little different. We hope that you will find it easy to use however, and a good option for all the other exciting ticketing offers we will have coming up!

Refunds

Tickets can be refunded up until 22 May 2024 via your Account Portal. After that, no refunds on tickets will be given.

Still have questions?

Please email us on marketing@wordsonthewaves.com.au we will reply as soon as we are able.

How to book Special Events & Workshops

Are Special Events and Workshops included in the Day Pass or Weekend Pass?

No, each Special Event and Workshop will need to be purchased separately. You can do so via each Event page or via the Buy Tickets page.

Still have questions?

Please email us on marketing@wordsonthewaves.com.au we will reply as soon as we are able.

4 steps for early bird savings

Early Bird Weekend Pass : Step 1
Early Bird Weekend Pass : Step 2
Early Bird Weekend Pass : Step 3
Early Bird Weekend Pass : Step 4